Competent and credible service at all times.
Attract, retain, reward, and continuously develop Talents
Deliver exceptional customer experience while always exceeding customer expectations
Deploy solutions to business challenges, driven by innovation and creativity
Build intentional, win-win relationships with all stakeholders, always playing for the long run
Enforce continuous professional excellence
Complaints/feedback are raw materials for improvement
Separate people from problems
Document everything
Excellence is continuous improvement
Start with what you know
Recognize your resources
Know your boundaries – know what you should not do